Age Policy
Under 16’s must be accompanied by a parent or guardian and a disclaimer form will be offered for signature at the appointment. Please note that not all treatments are available to those under 16.

Bookings and Cancellations
Providing a high level of service to our clients is important to us. Please help us maintain this standard by providing as much notice as possible should you wish to cancel your appointment. Cancellations are required before 10am on the day before your appointment is scheduled. Cancellations after this time and non attendance will incur the treatment charge in full. Please note that if a voucher being used for payment either in part or full it will be rendered null and void.

Vouchers may be redeemed at Cloud 9 in exchange for treatments. Please note that at this time vouchers cannot be redeemed at our online store. Vouchers have a cash value of GBP 0.001 and are not transferable or refundable. Please note that change is not given should your order value be less than the face value of the voucher.

Website Disclaimer
By accessing this website you agree to be bound by these terms and conditions. Cloud 9 reserves the right to vary or amend these terms and conditions at any time. This website is provided on an “as is” and “as available” basis without any representation or endorsement. Although we will use reasonable endeavours to verify the accuracy of the information in this web site, Cloud 9 does not make any warranties, express or implied, in relation to its accuracy. Furthermore, Cloud 9 cannot accept responsibility for any errors or omissions and reserve the right to vary, amend or cancel any of the arrangements featured in this website should they find such alterations necessary. You acknowledge and agree that the material and content contained within this website is made available for your own personal non-commercial use only and that you may not copy or otherwise use the material for any other purpose. You further acknowledge and agree that all rights, the material and content of this website are owned by or licensed to Cloud 9. You undertake not to copy, store, distribute or alter any part of this website without the prior written permission of Cloud 9 or in accordance with the Copyright, designs and Patents Act 1988.